Help Center
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Help Center → Questions & Answers → EasyVideo - Product Videos

General questions

What is DOM selector and which one I should use with my theme?

EasyVideo Product Videos app functionality is closely connected with your theme HTML structure, so we did our best to test it on different themes and make sure app will work without any manual configuration. But there's always a chance that your theme have some unique elements that will require a bit custom setup - DOM selector allow us to point your main product image if app failed to find it automatically.

If you're not sure what's DOM and app is not working by default, please grant our support team access to your Store Admin so we may check and configure app properly with your theme. You may send invitation to support@nexusmedia-ua.com. Please also send us an email to that address explaining your problem.

Troubleshooting

App is not working on my store, why?

App functionality is closely connected with your theme HTML structure, so we did our best to test it on different themes, but there's always a chance that yours one has some unique elements that will require a bit custom setup.

Nevertheless, I'm pretty sure will be able to make it work perfectly on your Store. Please grant me access to your Store Admin so I may investigate. You may send invitation to support@nexusmedia-ua.com. Please also send us an email to that address explaining your problem.

How to grant you access to my Store Admin?

To send an invitation please go to Shopify Admin -> Settings -> Account -> Staff Members -> Add a staff member and send me an invitation. You may use following email address: support@nexusmedia-ua.com

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