Questions & Answers

General questions

What is DOM selector and which one I should use with my theme?

EasyVideo Product Videos app functionality is closely connected with your theme HTML structure, so we did our best to test it on different themes and make sure app will work without any manual configuration. But there's always a chance that your theme have some unique elements that will require a bit custom setup - DOM selector allow us to point your main product image if app failed to find it automatically.

If you're not sure what's DOM and app is not working by default, please grant our support team access to your Store Admin so we may check and configure app properly with your theme. You may send invitation to support@nexusmedia-ua.com. Please also send us an email to that address explaining your problem.

How to add video?

To add a video please perform following steps:
1) Go to your Edit Product page
2) Upload some product image (it will be used as a thumbnail for the video)
3) Mouse over uploaded image and click on ALT icon
4) Add a YouTube/Vimeo link to the ALT of that image
5) Save your changes
That's it, now the video should appear on your product page when clicking on the corresponding thumbnail.

 

Load Speed

Our app is loaded asynchronously. Moreover, it doesn't take much time to load our app script and player. But our app just can't be fully loaded until the whole page is loaded. In other words, the image will be transformed into the video when the whole page is completely loaded. And if you have a lot of apps and images, this will increase the page load time, as a result, there may be some delay.

 

Swipe actions on mobile view

You see swipe actions are really not working over YouTube videos. When you put down a video, YouTube or Vimeo, it has actions on it like pausing, playing the video either just touching the video, or its controls. Also, the controls include the volume and other parts. To let you touch these options, we have to make the video (YouTube or Vimeo) layer in control, so every touching action happening over them is handled by it. So the only option is to use dots below the slider, sorry.

 

Upload own video

Our app supports YouTube and Vimeo videos. Also, you may upload videos to the Images Gallery from the computer directly. 
If videos do not appear, please get in touch with us at  support@nexusmedia-ua.com and we’ll do our best to help.



Troubleshooting

App is not working on my store, why?

App functionality is closely connected with your theme HTML structure, so we did our best to test it on different themes, but there's always a chance that yours one has some unique elements that will require a bit custom setup.

Nevertheless, I'm pretty sure will be able to make it work perfectly on your Store. Please grant me access to your Store Admin so I may investigate. You may send invitation to support@nexusmedia-ua.com. Please also send us an email to that address explaining your problem.

How to grant you access to my Store Admin?

To send an invitation please go to Shopify Admin -> Settings -> Account -> Staff Members -> Add a staff member and send me an invitation. You may use following email address: support@nexusmedia-ua.com

 

Try our great Shopify Apps to improve Store UI/UX and increase your sales!

Check out our Shopify Apps