FAQ About EasyAuth - Social Login

General questions

How to activate social accounts from our store in EasyAuth  app?

There's no way to re-activate social connect created via another app. EasyAuth Social Login app allows to login via social network for customer who created account via our app only. It was developed this way because to log customer in automatically our app has to set one-time password for their account. That's only approach possible with Shopify (except on Shopify Plus). If we'll do that for account that was created manually (with login and password), customer won't be able to login with his password anymore, so it will be very confusing for your customers.

In other words, you may just remove those accounts, and then customers will be able to login again via our app. But you may lost some accounts if they won't login again. Otherwise, they will get error message that they already have an account, but should login with their email and password.

Re-activate social accounts from the store in our app

There's no way to re-activate social connect with our app. Our app allows you to log in via social networks for the customers who created their accounts via our app only. It was developed this way because to log customers in automatically our app has to set a one-time password for their account. That's the only approach possible with Shopify. If we do that for the account that was created manually (with the email and password), customers will not be able to log in with their passwords anymore, so it will be very confusing.

In other words, you may just remove those accounts, and then customers will be able to log in again via our app. But you may lose some accounts if they don't log in again. Otherwise, they will get an error message that they already have accounts and should log in with their email and password.

Troubleshooting

Buttons disappear after new theme installation, why?

During the app installation, it adds some code to your theme templates. If you installed a new theme after the app, it will miss the required code and the app will not work.

So please go to Apps -> EasyAuth -> Installation and click the "Enable" button next to the name of your new theme.

If it doesn't help, please grant our support team access to your Store Admin, and we'll add the required code to your templates, and make sure app is working properly. Please send an invitation to support@nexusmedia-ua.com and let us know once done via email.

I'm keep getting error message "It seems you already have an account...", why?

This message means that there already is a Customer Account in your Shopify Store with the same email address which is used in your FB account, and this account was created directly with email/password. In that case our app can not log you in (as in this case we'll need to change account password to temporary one-time password according to app architecture, and customer will not be able to login with email/password anymore), and can not create new account, as email should be unique according to Shopify logic.

In other words, if customer would like to login via social network account, he should create his account via social network also. And vice versa, if he created his account with email/password, he'll need to use email/password to login.

App adds +sociallogin suffix to Gmail accounts. How to remove them?

App really has this logic for login via Google. In case your Store already has account connected to given email address our app can not use it to login via Social account. So for other Social networks you'll just get error message that you already have account created directly with email and password.

But Google support so called aliases. It means that you may add +<something> to your email address and it will still work properly. So our app creates another customer account for that alias email address. Customer will still be able to get notifications sent to that email address, so it will not affect your marketing.

And of course, if that email is NOT in your customer database yet, that suffix will NOT be added.

How to grant you access to my Store Admin?

To send an invitation please go to Shopify Admin -> Settings -> Account -> Staff Members -> Add a staff member and send us an invitation. You may use following email address: support@nexusmedia-ua.com